Unloading the Supply

- Verify the number of packages: if the number does not correspond to the one stated on the freight bill please write there is a missing package on the invoice.

- Verify the external condition of the packages: if the packages are not intact and show dents, damages, tore or wet parts it is mandatory to sign the freight bill as "Received damaged / wet packages - content unchecked"; we will not accept generic reasons but only specific ones.

- Sign the freight bill only after you have checked the number of the packages and their external conditions. Always accept the delivery even if the packages and products have anomalies.

Opening the Packages

- Take pictures of the exterior of the packages: it is always mandatory if you've received and signed for a damaged package, but it could be also useful in case the products have anomalies.

- Open the packages with extreme care especially if using utility knives or any kind of blades. Sharp objects used during the opening are among the main causes of damages, being easily recognizable are not covered by warranty.

- Verify the items before proceeding with the assembling: in case of anomalies it is necessary to take a photo of the item, specifically a detailed photo of the concerned part, before completely removing the packages and before assembling / using the product.


- Handle the packages with extreme care: in case of large volumes or particularly heavy packages get the help of a second person.

- During the assembling follow the instructions: instructions are usually included with the supply. For the more demanding steps get the help of a second person.

- Presence of anomalies during assembling: contact us before moving forward to verify if it is advisable to continue assembling the product and use it.

- Always keep the original packages at least up until you're done with the assembling process. In case of replacement it will be necessary to return the products in the original packages.



- In case you identify a possible anomaly, being a Manufacturing Defect or a Transport Damage, you must report it promptly to our Customer Service. Reports on the External Conditions of the Packages must be made immediately on delivery day or the following morning; reports on the Condition of a Product after the Opening of the Packages must be made within 48 hours from the Unloading.

- These report times have been determined with the Customer's interest in mind and in order to assist you at best in case it results difficult to verify whether an anomaly has to be attributed to the manufacturer, transportation, or the movement and assembling process (that depending on the Delivery Service chosen are carried out by the Customer or the Partner Retailer). The terms concerning "hidden faults" remain valid according to the Consumers Code, for which, within the warranty period, customers have a 2-months time from the discovery of the anomaly, to report it to the Retailer (in these cases the Customer will have to send a photographic documentation and the possible return of the product will have to confirm that the defect is not a result of an "inappropriate use" from the Customer).

- Each Report must be made by sending an email with your order number, the description of what happened and a photographic documentation acquired during all the steps of the installation.